Last updated: July 2026
This Privacy Policy describes how Lashmama™ ("we", "us", or "our"), operated by Purni Ranasingha (ABN 65 804 546
911), collects, uses, and protects your personal information when you use the Lashmama™ mobile application. We are
committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs).
1. Information We Collect
We collect the following types of personal information:
- Account information: Full name, email address, phone number, date of birth, and profile
photo.
- Booking information: Appointment history, service preferences, booking notes, and health
intake form responses.
- Payment information: Payment card details are processed and stored securely by Stripe. We do
not store your full card number — we only receive a payment confirmation token.
- Health information: Allergy disclosures, medical conditions, and consent records submitted
via our health intake form. This is sensitive information collected solely for safe service delivery.
- Device & usage information: Push notification tokens, device type, and app usage data for
service improvement.
- Communications: Messages sent through the in-app messaging feature between you and Lashmama™
staff.
- Location information: With your consent, we collect your approximate location to display our
studio on a map, provide directions, and understand the geographic distribution of our client base across
Australia for business planning purposes.
- Delivery address: If you purchase products from our shop or provide your address for
promotional purposes (giveaways, vouchers, product shipments), we collect your street address, suburb, state and
postcode.
2. How We Use Your Information
- To create and manage your account.
- To process bookings, deposits, and payments.
- To send appointment reminders, booking confirmations, and service notifications via push notifications and
in-app messages.
- To deliver safe and appropriate beauty services based on your health information.
- To manage our VIP loyalty program and eligibility.
- To improve our app and services through analytics.
- To comply with our legal obligations under Australian law.
- To display our studio location and provide directions to clients.
- To understand the geographic distribution of our client base across Australia for business planning purposes.
- To ship products purchased through our shop to your delivery address.
- To send physical vouchers, gifts, or promotional items where you have provided your address for this purpose.
3. Payment Processing — Stripe
All payment processing is handled by Stripe (stripe.com/au/privacy), a PCI-DSS compliant payment processor. When you make a payment, your
card details are transmitted directly to Stripe and are never stored on our servers. Stripe may collect and
process your payment information in accordance with their own privacy policy.
4. Push Notifications
With your consent, we send push notifications for appointment reminders, booking confirmations, promotional
updates, and important account alerts. Push notification tokens are stored securely in our database and used
solely for this purpose. You can disable push notifications at any time in your device settings.
5. How We Store Your Information
Your personal information is stored securely on Supabase infrastructure, hosted on servers
located in Sydney, Australia. All data remains within Australia. We implement row-level security,
encrypted connections, and strict access controls to protect your data. Health information is stored with
additional access restrictions and is accessible only to Lashmama™ staff involved in your care. No personal data
is transferred outside of Australia.
6. Who We Share Your Information With
We do not sell your personal information. We share your information only with:
- Stripe - for payment processing.
- Supabase - our database and backend infrastructure provider (Sydney, Australia).
- Expo / Apple / Google - for push notification delivery.
- Lashmama™ staff - artists and managers who need your booking and health information to
provide services.
- Legal authorities - where required by Australian law.
- Bugsnag - for crash reporting and app stability monitoring.
- Shipping carriers (Australia Post, courier services) — your delivery address is shared solely
for the purpose of delivering products you have ordered or promotional items you have requested.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and personal data.
- Opt out of marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, contact us at info@lashmama.com.au.
8. Data Retention
- Account and booking information is retained for as long as your account is active and for up to 7 years after
closure for legal and tax compliance purposes.
- Health intake forms are retained for 7 years in accordance with Australian health records legislation.
- In-app messages are retained for 12 months to support service continuity.
- Push notification tokens are deleted when you delete your account or revoke notification permissions.
9. Minimum Age
Our services are intended for users aged 16 and over. We do not knowingly collect personal information from
anyone under 16. If you believe we have inadvertently collected information from a minor under 16, please contact
us immediately.
10. Third-Party Links
Our app may contain links to third-party websites or services (such as our Shopify store). We are not responsible
for the privacy practices of these third parties and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app.
Continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, requests, or complaints, please contact:
Lashmama™
Adelaide, South Australia, Australia
Email: info@lashmama.com.au
In-app: via the messaging feature in the Lashmama™ app