Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your use of the Lashmama™ mobile application and services operated by Lashmama™ ("we", "us", or "our"), Purni Ranasingha (ABN 65 804 546 911), located in Adelaide, South Australia, Australia. By using our app, you agree to these Terms.

1. Services

Lashmama™ provides a luxury lash and beauty booking platform that allows clients to book appointments, manage their beauty services, and communicate with our team. Our services include lash extensions, makeup, hair styling, and related beauty treatments.

2. Bookings & Appointments

• All appointments are subject to availability and confirmation by Lashmama™.
• You must provide accurate personal information when booking.
• Appointments are confirmed only upon receipt of any required deposit payment.
• We reserve the right to decline bookings at our discretion.
• Series bookings (multi-appointment packages) are subject to their own scheduling terms as communicated at time of booking.
• Lashmama™ reserves the right to reschedule or cancel appointments due to unforeseen circumstances. In such cases, your deposit will be fully refunded or applied to a rescheduled appointment at your discretion.

3. Deposits & Payments

• A deposit may be required to secure certain appointments. Deposit amounts are displayed at the time of booking.
• Deposits are processed securely via Stripe, our third-party payment processor.
• Bugsnag - for crash reporting and app stability monitoring.
• Full payment for services is due at the time of your appointment.
• Prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable.
• We reserve the right to update pricing at any time. Changes will not affect confirmed bookings.

4. Cancellations & No-Shows

• Cancellations must be made at least 24 hours before your appointment time.
• Late cancellations (within 24 hours) may result in forfeiture of your deposit.
• No-shows will result in full forfeiture of the deposit paid.
• For series bookings, a no-show may place the entire series on hold pending review by Lashmama™.
• Lashmama™ may cancel or reschedule appointments due to unforeseen circumstances. In such cases, your deposit will be fully refunded or applied to a rescheduled appointment.

5. Refund & Service Guarantee Policy

• Deposits are non-refundable and non-transferable except where Lashmama™ cancels the appointment.
• In the rare event of a visible, verifiable adverse reaction directly attributable to the lash procedure (such as a confirmed allergic reaction to the adhesive), the client must contact Lashmama™ within 48 hours of the appointment and return to the studio in person for a physical assessment by Purni Ranasingha (Lashmama™). Refunds or remedial services will only be considered following this in-person review and at the sole discretion of Lashmama™.
• Reactions or concerns reported beyond 48 hours after the appointment, or where the client is unwilling or unable to attend an in-person assessment, will not be eligible for a refund or remedy.
• Lashmama™ does not accept responsibility for adverse outcomes resulting from: failure to disclose relevant medical conditions or allergies on the health intake form; failure to follow aftercare instructions; or use of incompatible products on lash extensions after the appointment.
• Refunds for series packages, where approved, are assessed on a case-by-case basis by Lashmama™ management and are not guaranteed.
• Approved refunds are processed via the original payment method within 5–10 business days.

6. Health & Safety

• You must complete a health intake and consent form prior to your first appointment. This form must be completed honestly and in full.
• You must disclose any allergies, medical conditions, or contraindications that may affect your treatment. Failure to disclose relevant health information releases Lashmama™ from liability for any resulting adverse outcomes.
• Lashmama™ reserves the right to refuse or modify services based on health and safety considerations at any time, including during an appointment.
• Patch tests may be recommended for clients with known sensitivities.
• Lashmama™ prioritises the health of your natural lashes at all times. Extensions will only be applied safely to healthy natural lashes available at the time of the appointment.

7. VIP Program

Our Lashmama™ VIP Program rewards loyal clients with exclusive discounts and benefits. VIP membership is earned and maintained as follows:

• Eligibility: VIP status is granted upon completing 10 consecutive appointments within the designated timeframes set by Lashmama™. Appointments must be attended without no-shows or cancellations that forfeit the series.
• VIP Discounts: Active VIP members receive $25 off full sets, $10 off refills, and $10 off hair and makeup services.
• Birthday Bonus: Active VIP members receive an additional 15% birthday discount during their birthday month, claimable once per calendar year.
• VIP Expiry: VIP status is subject to ongoing eligibility requirements. Failure to maintain regular appointments within the designated refill windows may result in VIP status expiring.
• Lashmama™ reserves the right to modify, suspend, or discontinue the VIP program or any of its benefits at any time with reasonable notice provided via the app.

8. User Accounts

• You must be 16 years of age or older to create an account and use Lashmama™ services.
• You are responsible for maintaining the security of your account credentials.
• You may not share your account with others.
• We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

All content within the Lashmama™ app, including images, text, branding, and design, is owned by or licensed to Lashmama™. You may not reproduce, distribute, or use our content without prior written consent.

10. Shop & Product Orders

• Products purchased through the Lashmama™ shop are subject to availability.
• Delivery is available within Australia only. Shipping costs and estimated delivery times are displayed at checkout.
• We ship via Australia Post and selected courier services. Your delivery address is shared with the carrier solely for delivery purposes.
• Risk of loss and title for products pass to you upon delivery.
• For damaged or missing orders, please contact us within 48 hours of the expected delivery date.
• Promotional items, vouchers, and giveaways are sent to the address you provide. Lashmama™ is not responsible for items sent to an incorrect address provided by the client.

11. Location Data

The Lashmama™ app may request access to your device location to display our studio on a map and provide directions. Location data collected through the app may also be used in aggregate, anonymised form to understand where our clients are located across Australia for business planning purposes. We do not share your individual location data with third parties. You can revoke location access at any time in your device settings.

12. Limitation of Liability

To the maximum extent permitted by Australian law, Lashmama™ is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount paid by you for the specific service giving rise to the claim.

13. Governing Law

These Terms are governed by the laws of South Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Australia.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the app after changes constitutes acceptance of the updated Terms. We will notify you of material changes via the app.

15. Contact

For questions about these Terms, please contact us at info@lashmama.com.au or through the messaging feature in the Lashmama™ app.